Our terms and conditions comply with UK legislation and are designed to ensure that our customers can book a repair easily and with confidence with www.repaircover.co.uk.
Please read them carefully and print and keep a copy for reference at the time you book a repair.
We may change these terms and conditions at any time. Any change will take effect on the date it is posted onto the site. You will be asked to read and accept the terms and conditions each time you book a repair, to ensure that you are familiar with the most current ones.
All repairs processed through www.repaircover.co.uk will be processed by Pacifica Group Limited, on behalf of Currys Group Limited.
Repair
We will repair your product in the event of breakdown due to an electrical or mechanical fault that affects the operation of the product.
If the fault with your product occurs within its warranty period (normally 12 months from delivery) we will offer you a prompt repair service*. In all cases we reserve the right to inspect the product and verify the fault.
General Disclaimer
Pacifica Group Limited has done its best to ensure the accuracy of the material contained in this website but makes no express or implied warranties or representations about any of the content of this website. Pacifica Group Limited accepts no responsibility for loss or damage which may arise from reliance on information or advice contained in this website and shall not be liable for any typographical or other errors or emissions within the material contained in this website.
Amending these Terms and Conditions
We reserve the right to change these terms and conditions at any time and without notice. Any such changes will take effect when posted on the website and it is your responsibility to read these terms each time you place a booking. By placing a booking, you are indicating your acceptance to be bound by the latest terms and conditions. A full copy of the current terms and conditions is available by applying in writing to Pacifica Customer Services Department, Pacifica House, Rainton Business Park, Houghton Le Spring, England, DH4 5RA.
Governing Law and Statuary Rights
We will communicate in English and English Law will apply unless we have agreed otherwise with you. Nothing in these terms and conditions will reduce or affect your statutory rights; for further information about your statutory rights contact your local authority, Trading Standards Department or Citizens Advice.
Links to external websites
The Repaircover website includes links to external websites. These links are provided to help you find additional information quickly and easily. Pacifica Group Limited accepts no responsibility for the content of these websites.
Other information
We store the contract's contents and will send you details of your order as well as our general terms via email. You can find the terms here at all times.
We aim to repair a wide range of kitchen appliances, but the manufacturer, appliance type, model and age will have a major influence on whether we can promptly obtain replacement part(s) and ultimately complete the repair. It should also be noted that once a specific appliance is no longer made the manufacturer will only retain replacement parts for a given period.
You can obtain an update on the repair situation from our Contact Centre by calling 0333 0536887.
If you have a complaint regarding your repair, please email contact@repaircover.co.uk quoting your Job Number and giving a brief description of your grievance. We will respond within 2 working days.
Or write to us at Pacifica Customer Services Department, Pacifica House, Rainton Business Park, Houghton Le Spring, England, DH4 5RA, United Kingdom.
Use of the repaircover website
Repaircover is a division of Pacifica Group Limited whose registered office is: Pacifica House, Rainton Business Park, Houghton Le Spring, England, DH4 5RA, registered in England, No. 05541667 .
Copyright Notice © 2026 all copyright and other intellectual property rights in any material contained in this website are owned by Pacifica Group Limited.
The website contains trademarks, including the Repaircover name and logo which belongs to Pacifica Group Limited.
You are allowed to use this website and the material contained in this website (including any trademarks) as set out below.
You may:
- Access any part of the web site.
- Print off one copy of any individual page for your personal use only.
You may not:
- Copy (by printing off onto paper, storing on disc or in any other way), distribute (including distributed copies), alter or tamper with in any way or otherwise use any material contained in the web site except as specifically permitted above.
- Copy, distribute or otherwise use any material from the website for any commercial purpose.
- Remove any copyright, trade mark or other intellectual property notices contained in the original material from any material copied or printed off from the website.
If you need more information, you can write to us at Pacifica Customer Services Department, Pacifica House, Rainton Business Park, Houghton Le Spring, England, DH4 5RA, United Kingdom.
Data Protection
Your personal information will be held and used by Pacifica Group Limited and selected companies acting on our behalf. We may disclose your information to our service providers / service engineers to undertake the repair to your appliance and to provide us with relative technical information. We may also use your data for training and testing purposes. We may pass your data to any relevant regulator or dispute resolution provider. If you no longer want your data to be used by third parties or by us for marketing purposes and you have not already notified us, please write to The Data Protection Office, Pacifica Group Limited, Pacifica House, Rainton Business Park, Houghton Le Spring, England, DH4 5RA .
Please click on our Privacy Policy page for more information…